Get in Touch

We'd love to hear from you. Whether you have a question about a product, need help with your order, or just want to say hello — we're here.

Contact Details

• Email: support@shopax.co.za
• WhatsApp: +27 66 368 4918
• Business Hours: Monday – Friday, 8:00 AM – 5:00 PM SAST

Frequently Asked Questions

How long does delivery take?

Most orders are delivered within 3–7 business days across South Africa. You'll receive a tracking number once your order has been dispatched.

Can I track my order?

Yes! Once your order ships, you'll receive an email with your tracking details.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your order and we'll make it right. Email us at support@shopax.co.za with your order number and a photo of the item.

How do I return a product?

Visit our Refund Policy page for full details on returns and refunds.

We aim to respond to all enquiries within 24 hours on business days.