Frequently Asked Questions

Orders

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. We accept all major payment methods for a safe and easy checkout experience.

Can I change or cancel my order?

Orders can be changed or cancelled within 12 hours of being placed. Please contact us immediately at support@shopax.co.za if you need to make changes.

Will I receive an order confirmation?

Yes, you will receive a confirmation email as soon as your order is placed. Please check your spam folder if you do not see it within a few minutes.

Shipping

How long does delivery take?

Standard delivery takes 3-7 business days across South Africa. Remote areas may take slightly longer.

Do you offer free shipping?

Yes! We offer free shipping on orders over R500.

How do I track my order?

Once your order is dispatched, you will receive a tracking number via email.

Returns and Refunds

What is your return policy?

We accept returns within 7 days of delivery for items that are unused and in their original packaging.

What if my item arrives damaged?

Contact us within 7 days with your order number and photos of the damage. We will arrange a replacement or refund promptly.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, EFT, and PayPal. All transactions are secured with SSL encryption.

Is it safe to shop on ShopaX?

Absolutely. We use trusted, secure payment gateways and your personal information is never shared with third parties.

Still have questions?

Reach out to us at support@shopax.co.za and we will get back to you within 24 hours.