Refund Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Returns

We accept returns within 7 days of the delivery date. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

Items that have been used or damaged by the customer
Items returned after the 7-day window
Sale or clearance items (unless faulty)

How to Initiate a Return

To start a return, please email us at support@shopax.co.za with:

Your order number
The reason for the return
Photos of the item (if damaged or incorrect)

We will respond within 1-2 business days with return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost to you.